Last updated: 06/25/2025
At John Buck Estates Ltd, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our estate agency services.
Who we are
John Buck Estates Ltd
Registered Address: Paddock Lodge, Meadow Grange, Houghton le Spring, DH4 6DW
Company Registration Number: 16305442
Email: info@johnbuckestates.co.uk
Phone: 0191 741 0121
We are registered with The Property Ombudsman and Propertymark, and we comply with all UK data protection laws including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Information We Collect
We may collect and process the following personal data:
Marketing Preferences: your preferences for receiving property alerts and updates
Contact Details: your name, phone number, email, and postal address
Proof of Identity: ID and proof of address (to meet legal obligations)
Property Information: details about properties you are selling, buying, letting, or renting
Financial Information: mortgage status, proof of funds, or payment details where necessary
How We Use Your Information
We use your information to:
Send you marketing communications, if you’ve opted in
Provide you with estate agency services
Communicate with you regarding viewings, valuations, offers, and transactions
Comply with legal obligations (e.g. anti-money laundering checks)
Respond to enquiries or customer service requests
Lawful Bases for Processing
We process your data under the following legal grounds:
Legitimate interests – to operate and improve our business
Contract – to deliver the services you’ve asked us to provide
Legal obligation – to meet legal and regulatory requirements
Consent – for marketing or optional communications
Who We Share Your Data With
We may share your data with:
- Solicitors, mortgage brokers, or surveyors (with your consent)
- Our software/CRM providers (who securely process data on our behalf)
- Regulatory or legal authorities, where required
- Third-party service providers strictly for business operations (under data processing agreements)
We do not sell your data to anyone.
How Long We Keep Your Data
Sales/lettings records – up to 7 years after completion (for legal/accounting reasons)
Marketing data – until you opt out or withdraw consent
Your Rights
You have the right to:
- Access the personal data we hold about you
- Have inaccurate data corrected
- Request deletion of your data
- Object to or restrict certain types of processing
- Withdraw consent for marketing at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact us at info@johnbuckestates.co.uk
Cookies (if applicable)
If you use our website, we may use cookies to enhance your browsing experience. You can disable cookies in your browser settings.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on our website with the updated date.
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